The Customer Service Communications Center is your gateway to the City of Cincinnati. We are committed to achieving the highest level of customer satisfaction. Our mission is to exceed customer expectations by providing accurate information that is communicated in an efficient and effective manner through the integration of people and technology. 

Staff

Brad Burkhalter , Call Center Manager
Telephone: 513-591-6000
E-mail:   brad.burkhalter@cincinnati-oh.gov

Mission

The Customer Service and Communications Center offers readily accessible customer service professionals who are focused on facilitating and resolving citizen concerns as well as individual and community requests. Immediate access to our Customer Service Representatives is available via email, telephone, and fax 24 hours a day, 7 days a week by calling 591-6000 or completing an  on-line service request. The on-line service request is just one of the many ways that the Department of Public Services is working to fulfill its commitment to provide citizens with quality customer service.

Services

The City's Customer Service Hotline, or one-stop service request, provides an efficient response to your needs and questions, concerning all departments.

Contact

City of Cincinnati
Department of Public Services
Customer Service Center
805 Central Avenue, Suite 215
Telephone:  (513) 591-6000 
Fax:  (513) 591-6027
E-mail:  customerservice.publicservices@cincinnati-oh.gov