Customer Service and
Communications Center
The Customer Service Communications Center is your gateway to the City of
Cincinnati. We are committed to achieving the highest level of customer
satisfaction. Our mission is to exceed customer expectations by providing
accurate information that is communicated in an efficient and effective manner
through the integration of people and technology.
Staff
Jarrod Bolden , Interim Call Center Manager
Telephone: 513-591-6000
E-mail: jarrod.bolden@cincinnati-oh.gov
Mission
The Customer Service and Communications Center offers readily accessible
customer service professionals who are focused on facilitating and resolving
citizen concerns as well as individual and community requests. Immediate access
to our Customer Service Representatives is available via email, telephone, and
fax 24 hours a day, 7 days a week by calling 591-6000 or completing an
on-line service request. The on-line service request is just one of the
many ways that the Department of Public Services is working to fulfill its
commitment to provide citizens with quality customer service.
Services
The City's Customer Service Hotline, or one-stop service request, provides an
efficient response to your needs and questions, concerning all
departments.
Contact
City of Cincinnati
Department of Public Services
Customer Service Center
805 Central Avenue, Suite 215
Telephone: (513) 591-6000
Fax: (513) 591-6027
E-mail: customerservice.publicservices@cincinnati-oh.gov
When contacting our office or completing a service request, please be
prepared with specific information regarding your request, including the
address of the complaint and your daytime telephone number or e-mail
address for follow-up purposes.
![[ City of Cincinnati ]](images/CityofC.gif)